1) When does the rate change?

Our rate changes at 12pm each day, so anytime you pick up after that time you are charged for a full day of board. On Sundays we are open between 4pm and 6pm so you are always charged a day of board for Sunday pickup. If your plans change on the afternoon of your scheduled pick up date and you would like to pick your pet up the following morning for the same price, just give us a call to make sure that we have availability for an additional night.

2) Do I need to bring anything from home?

We do not accept any blankets, bedding, crates, bowls, etc. from home, as we do provide these items! Every run/suite includes a Kuranda dog bed and we can add rugs/blankets upon request. You are more than welcome to bring some treats and a few toys. During check-in your pet must remain on a leash/collar or in a carrier. Dog leashes/collars will be returned to you at drop off unless you have someone else picking them up. Please limit the number of toys you bring and WRITE YOUR PET’S NAME in permanent marker on ALL belongings that you bring to the kennel.   

We will not put down toys or treats for dogs that could cause them to choke, including rope toys, rawhides, etc. as we cannot supervise them 24/7!

3) What are your requirements?

All of our canine guests must show proof of valid Rabies, Distemper, Canine Influenza, and Bordatella vaccines. Our feline guests must show proof of valid Rabies and FVRCP (feline distemper) vaccines. If your pets bordatella needs to be updated we ask that it be given at least one week prior to drop off in case of an allergic reaction. Our visitors are NOT required to be spayed/neutered or up to date on a fecal since we do not offer any group play at our facility, however we do ask that all pets are current on flea prevention!

4) Do you offer a long term rate?

Yes! Starting at 30 days we offer a $3 discount per day.

5) Do you offer group play?

We do NOT offer group play at our facility. For the safety of your family member(s) all activities are one-on-one with a resort attendant.

6) I’m bringing my own food; how do I package it?

We require food brought from home is bagged into individual meals.  We cannot accept owner provided storage containers due to limited space in our food room. There is a $1/meal preparation fee for all diets brought from home.  You may include treats and/or medications in the meal bags, but please label them if they need to be given at specific times. If you would prefer to use our kennel food (Diamond Brand Adult Maintenance soaked in water) there is no additional charge.

7) What are your holiday hours?

The listing of our current year’s holiday operation hours can be found on our Contact Us page.

8) Is there anyone onsite overnight? What happens during inclement weather?

There is not generally any staff here overnight (7pm-7am). In the event that the area loses power we have a back-up generator that kicks in to keep the animals warm/cool and comfortable.  Additionally, one of our managers stays on site 24/7 during winter storms or bad weather so that the animals will be well cared for until owners can make it in to pick them up.

9) Do you require deposits for boarding reservations?

Yes; For non-holidays we require a $50 deposit for traditional runs and a $100 deposit for suites. For holidays we will require a $100 deposit for all types of rooms. This will go towards your stay and is refundable up to 72 hours prior to your reservation start date. Christmas/Thanksgiving stays must be cancelled by the 10th of that month in order to receive a refund.

10) I am concerned that my dogs might smell bad when I pick them up. How can I avoid this?

We recommend that you sign your dog(s) up for an exit bath on your day of pickup, ESPECIALLY if they are double-coated (doodles, aussies, etc.) or long-haired. We clean the entire facility daily but dogs still do their best to get stinky! Please be aware that if you do not sign your dog up for a bath, he or she may come home in need of one!

11) How old does my puppy/kitten have to be in order to stay with you?

We require all puppies and kittens to have their second round of shots. This includes Bordetella/Canine Influenza/Distemper/Rabies (Rabies only if 4 months or older) for canines and FVRCP/Rabies for felines.

12) What happens if you find fleas on my pet?

Any pet who has fleas upon entering the building will be given a flea bath and charged accordingly.

13) Do you offer tours?

Yes! They are currently offered Mondays through Fridays by appointment only so please call to set one up. Pets and children will not be allowed on tours.

14)  So if I need to board my dog overnight on a Saturday I will be charged for two days of board?

Yes, our rate is per day, not per night, so anytime you pick up in the afternoon you are charged for that day of board. On Sundays we are open from 4-6pm so everyone who picks up on Sunday is charged for the day. You can also pick up the next day between 8am-12pm for the same price as the rate changes at noon each day.

15) How many activities can I sign my dog(s) up for per day?

The maximum number of outdoor activities per dog per day is two. We want to make sure that all our of guests get the most out of their vacations! Our activities are offered every day of the year except for Christmas Day.

16) I have multiple dogs that can share a run/suite but cannot eat together. How do you handle this?

We ALWAYS separate dogs for mealtimes unless you specify that they should not be separated.

18)  My pet is on insulin/other medications. Can you make sure they get that during their stay?

Absolutely! Only our managers and lead kennel techs are allowed to administer medication. We have years of experience with insulin injections, applying ointments, giving pills, etc. There is $2/day medication administration fee no matter how many meds your pet is on or how often they need it. For injections its $5 per. If your pet is on multiple medications, it would be greatly appreciated if you could package them in pill organizers or labeled bags per day!

19) What if I don’t want to sign up for any additional activities?

No problem! Unlike most other facilities all of our accommodations are indoor-outdoor, meaning that the dogs have free access throughout the day to go outside and use the bathroom and therefore do not need to be walked. Dogs who are not signed up for any services will still receive lots of love and attention as we want them to enjoy their time here and be excited to come back! The activities are offered for those who just want extra time in our big yard with a staff member (no group play).